Concerns and Complaints
Widcombe Acorns aims to provide the highest quality service for all children and families. We welcome an opportunity to learn from and respond to feedback. We aim to work in partnership with parents/carers and the community generally and we are open to suggestions on how to improve our service at any time.
There are various means by which we seek parent/carers views of Widcombe Acorns services such as surveys, and as part of individual child reviews, and individual conversations with parents. We welcome informal feedback at any time, and we listen to comments through all those means, both those that are complimentary and supportive of the service provided, as well as those that are asking for changes to the way that services are delivered. We carefully observe children to understand their likes and dislikes and listen to their verbal and non-verbal communication.
How to make a complaint:
Stage 1
To raise a complaint about the service received from Widcombe Acorns, please contact managers who will record the nature of complaint in our complaints record. A form for complaints is available in on the wall just inside the door.
A manager will investigate the complaint relating to how Acorns Preschool is fulfilling the Early Years Foundation Stage requirements. The Manager will notify the person who has made the complaint of the outcome and any further actions. This will be confirmed in writing within 28 days.
Stage 2
If the manager has not been able to help, or the concern with the service remains unresolved, contact the Chair of Trustees. The Chair will arrange to meet to discuss concerns raised and if appropriate, will propose a course of action to resolve the situation. She/he will confirm this in writing within 28 days. Following the meeting, the Trustees’ decision on any action to be taken will be final and will be confirmed in writing.
If any complaints are made these are recorded and are available for OFSTED to view.
If the complainant believes that Widcombe Acorns is not meeting the EYFS requirements OFSTED can be informed by emailing enquiries@ofsted.gov.uk or phone 0300 123 4666. OFSTED must be involved if a child appears to be at risk or where there appears to be a possible breach of registration requirements.
Policy Reviewed January 2025